What a wreck

Discussion in 'Questions on Kits, Decals, Tools and Pilots' started by Rustybugs, Dec 31, 2012.

  1. Rustybugs

    Rustybugs Banned

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    #1 Rustybugs, Dec 31, 2012
    Last edited: Jan 1, 2013
    a
     
  2. Matt308

    Matt308 Glock Perfection
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    What have you got to lose...
     
  3. buffnut453

    buffnut453 Well-Known Member

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    Airfix has an established reputation for excellent customer service. Get in touch with them and see what they say. In my experience, they'll replace any parts or decals that aren't up to snuff.
     
  4. Crimea_River

    Crimea_River Well-Known Member

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    #4 Crimea_River, Dec 31, 2012
    Last edited: Dec 31, 2012
    That's a quality issue known as a "short shot" and is exactly that - the plastic did not make it into all areas of the mold. The flash can be expected for an old mold but short shots should warrant a replacement.

    I'd send their customer service an e-mail with pics and see what happens.

    By the way. I'd have a word with your hobby shop owner as well. To sell something like that for 11 bucks, no returns, is pretty shifty in my eyes.
     
  5. Rogi

    Rogi Active Member

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    Yeah it doesn't remind me of a good stunt someone tried to pull here.

    Hopefully you can get it fixed asap. The Italeri Ju-52 "Toucan" kit I highly recomend :) amazing kit and for 20 bucks its a steal in 1/72 really nice detail on her :)
     
  6. Wurger

    Wurger Siggy Master
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    Maybe a few pictures.... these can come in handy as a proof.
     
  7. buffnut453

    buffnut453 Well-Known Member

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    Pics may help but, again, in my experience Airfix just replaces the parts no questions asked.
     
  8. Lucky13

    Lucky13 Forum Mascot

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    That's what I've heard as well, their customer service is topnotch!

    Dodgy stuff by that hobby shop with that sale though!
     
  9. meatloaf109

    meatloaf109 Well-Known Member

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    Agreed with all, at the very least the shop could have exchanged kits with you. (Assuming they had another) Never dealt with Airfix, but it sounds like plenty of the guys have with good results.
    You should have a new kit in plenty of time for the G.B.
     
  10. Rustybugs

    Rustybugs Banned

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    #10 Rustybugs, Dec 31, 2012
    Last edited: Jan 1, 2013
    I
     
  11. Bernhart

    Bernhart <b>2012 Forum Fantasy Football Champion</ b>

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    airfix is top notch with replacing parts, i had bought a ju 52 at a hobby show from a vendor there, was missing an aileron and after e-mailing recieved a replacement part within a week
     
  12. Airframes

    Airframes Benevolens Magister

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    Airfix used to always provide a request slip in the packaging (and have started to do so again I believe) which allowed the part number(s) to be written in, and a brief explanation of the problem. This was returned to them, and they would then send the replacement parts free of charge, normally within days. In extreme cases, they would replace the entire kit.
    The longest I had to wait was around 5 weeks, for a replacement canopy missing from the 1/48th scale Tornado. The kit had been out of production for some time, hence the delay. They actually keep a certain number of OOP kits, just for such problems.
    You shouldn't have a problem obtaining a replacement, given they have one in stock.
     
  13. Rustybugs

    Rustybugs Banned

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    I figure they will prob do the right thing. Just not happy with the delay that I will face.

    One of the problems I was going to have, was learning how to do my own decals. I will have to buy a program as my computer does not have anything I can use to manipulate text to get different fonts and such the do the right decals for Hitlers aircraft. No one makes them or anything close. SO I will take the delay and figure out what I am doing......... duh????
     
  14. Lucky13

    Lucky13 Forum Mascot

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    Have a schmoke and a pint!
     
  15. Njaco

    Njaco The Pop-Tart Whisperer
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    Rusty, let me know what type of decals you need. I have a good selection of LW for 1/72 and 1/48. Only a few cents to send to Las Vegas!
     
  16. Crunch

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    I had the same problem with an airfix sm79 kit. Took it back and my shop offered replacement. We checked every other of that kit and they were all the same, so I took my store credit.
     
  17. Airframes

    Airframes Benevolens Magister

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    Great offer Chris, and well worth considering Rusty, as 'home made' decals might not be 'up to scratch' on this particular model. Not that there's anything wrong with home made items, but the density, and carrier film, could have problems coping with the corrugated surface on the Ju52. And, of course, it's not possible to print white.
     
  18. Crimea_River

    Crimea_River Well-Known Member

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    Was thinking the same. You might want to think about masking and painting some of the insignia.
     
  19. Lucky13

    Lucky13 Forum Mascot

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    ....and what happen in Vegas, well you know! :lol:
     
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