That's too bad. The operator of the microfilmer is the key to good work. It quickly becomes a boring job as it is repetitive but relatively simple. I have seen on other threads in the forum complaints about poor placement, folded oversize pages and other mistakes. When I worked in the lab as well as later in the field training the customer's operators accuracy was stressed as these were historical (35mm) or bank (16mm) records which may have to last a lifetime. In fact, much of the ancestry records were microfilmed (35mm) by travelling teams, usually a man & wife, from the Mormon Church. They would come into a town or county seat, film birth, death and marriage records. I first serviced a team's microfilm machine in the early 1970s. As I remember, they were paid a penny per shot and any retakes, regardless of reason, was on them.