An interesting experience with a training session at Eastman Kodak, Rochester, New York, occurred winter 1986. We were to learn to service the Ektachem 700 blood analyser. Along with service reps from around the U.S., were two men from Japan where the E700 was to be introduced. The Japanese men were the head of Negase, the company that would market the Ektachem in Japan, and the Tokyo Negase district manager. Some of the U.S. students were surprised at their ages and high positions of the Japanese men. In my very limited understanding of the Japanese system, I commented although they may never make service calls themselves, they would be expected to know everything the employees who serviced the equipment would know. The very first day, heavy snow and wind, as we walked into the classroom, the two Japanese students were there early, standing as a receiving line, erect with a very slight head bow. Their "Good Morning"s were received by a line of us covered with snow, a cup of coffee, and a partially open overcoat, and a series of "Mornin". The rest of the six weeks, we always found them already at their instrument when we arrived.
Another interesting social custom I noticed during trouble shooting sessions, the younger man, if he found the "bug" first, would lead his senior to the problem to allow him to find it first.
Another interesting social thing was, as we (two men to a machine) would trouble shoot our individual problems separated by only a divider from the other teams, the discussions could get loud. On occasion when the Japanese language was loud, my lab partner would say "What?", and the two Japanese men in the next cubicle would then speak very quietly.
These two men were very impressive, especially as they told us they had learned English for only six months before coming to the U.S.