I just spent the most delightful part of my morning trying to do something which should be very simple.
Back in February I noted that I still had an account at the Pentagon Federal Credit Union that had about $1K in it. I wrote them a letter and asked that they close out the account and mail me a check for the money. Well, here it is almost May and I have heard nothing from them.
So I called them up and eventually got someone that admitted they had the letter but had not acted on it. They needed verification of who I was and my home address, despite the fact they had been sending statements to that address for years. They said that they would send a link to my cellphone that would enable me to verify who I am and where I live. I got the link but using it would have required I link my cellphone to my home WiFi and then go through the process that way. I had no interest in doing more useless work and asked if I could do it on my computer. They said they cannot do that.
I asked if I could go to a branch office and do it in person there; they said yes. Finding a list of branch offices was surprisingly difficult on the PFCU webpage, since Windows 10 would not let me access the data without going through some stupid rigamorell but I finally gave up and did a separate Internet search. Ah, yes, PFCU has a branch in Bartow, FL, only 108 miles away, in a community where there are no roads that have anything approaching a direct route. I'd first have to go to either Orlando or Vero Beach.
They said alternatively I could provide pictures of my ID cards and a copy of a utility bill to prove my identity and my address. Ahem, the utility bills are all paid automatically or on line now.... Except for the water bill, the last of which I had thrown away after paying them. Well, I paid the last water bill in person and have not the bill itself but the slip you send in with it. So I will try that.
I sure do appreciate how these modern innovations have simplified our lives!