Airframes
Benevolens Magister
As some of you may know, I accidentally broke a clear part for my ICM Heinkel He-111.
Yesterday evening (Sunday), I sent an e-mail to ICM, asking if it was possible to obtain a replacement part, and I received a reply at 07.00 hrs this morning, from Valeriia Buznin, the assistant to the CEO of ICM, stating they could help, and asking for info as to where the kit was bought.
I replied, by e-mail, at 15.05 hrs today, and received a reply just ten minutes later, confirming that they would always supply spare parts, free of charge, for their products purchased via their main UK agent, Hannant's, and that a complete sprue of clear parts is about to be sent.
Now if that isn't really excellent service, then I don't know what is, and perhaps many other companies should look at the way ICM perform.
Many thanks to Valeriia and ICM for their great kits and superb service.
Yesterday evening (Sunday), I sent an e-mail to ICM, asking if it was possible to obtain a replacement part, and I received a reply at 07.00 hrs this morning, from Valeriia Buznin, the assistant to the CEO of ICM, stating they could help, and asking for info as to where the kit was bought.
I replied, by e-mail, at 15.05 hrs today, and received a reply just ten minutes later, confirming that they would always supply spare parts, free of charge, for their products purchased via their main UK agent, Hannant's, and that a complete sprue of clear parts is about to be sent.
Now if that isn't really excellent service, then I don't know what is, and perhaps many other companies should look at the way ICM perform.
Many thanks to Valeriia and ICM for their great kits and superb service.
