We regularly get questions on the ticket system that should just have been posted in a thread on the forum.
Please remember that the ticket system is for
Problems with your account or other technical problems with the forum
Complaints about abuse or other misbehavior on the forum by other members
It is not meant for asking questions about aircraft parts, historical facts etc!
The posts in the ticket system can only be read by the forum team, so only moderators and admins.
When you want to react on content on the forum, please go to the thread with the content you want to react on or create your own thread and post your question there.
No judgement from me, I think most people who do this have just no experience with a board like this and maybe in general are not that much online. We also have people on the forum that are elder and did not grow up with the internet like most of the younger people have. There are all kinds of reasons why people not understand what a ticket is. I just wanted to make things clear here.