Prompt response
12-15-9
Harrison,
To all Retailers/Dealers and Consumers:
If you reside in the US and Canada you can order online by going to our website.
Parts can be ordered at no charge off our website by going to
www.revell.com. On home page click "Online catalog". At next screen scroll down until you see, on the left side, the word "parts". Click on Parts". ** On next screen choose category: "Replacement Decal", "Replacement Parts" or "Instruction sheet"; complete required information for all fields. ** This step needs to be repeated if ordering more parts.
Each time another part is ordered, add to cart by clicking on blue 'add to cart' button. This will take you to a new screen to order another part. If you want to order something other than another part, it is necessary to click on the word 'Parts' again which will again bring up screen to select "Replacement Decal", "Replacement Parts" or "Instruction sheet".
When all parts have been ordered and added to cart, scroll to the top of the page and click on flashing shopping cart icon to review your order. If satisfactory, click on the yellow "checkout" banner. This will take you to the screen to log in as an Existing User or register as a New User. If you have ordered from us in the past, enter your User Name and Password and continue on with the next several screens until your order is complete. If you are a new user DO NOT ENTER A USER NAME OR PASSWORD at this screen-User Name and Password will be created when registering for the first time.
There are no guarantees parts/decal/instructions will be available for any kit discontinued over two years. If the parts/decals/instructions you requested are in stock they will be sent to you. If they are not, we will notify you, under separate cover, either by an email, if provided or a Post Card.
Please note: All Revell of Germany part requests are processed by the Revell U.S. office. Parts requests are accumulated and sent to Germany for fulfillment on a periodic basis. Kindly allow 10 -12 weeks for receipt of your order.
Regards,
Revell Inc
Consumer Services