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Hell's Teeth, have they never heard of the "KISS" principle ??!!
In your second screenshot, what happens if you double-click on the "External Memory" icon in the right pane? It should open that as a folder, showing all your photos.Don't seem to be able to find anything relevant to importing.
This is what I eventually get, after waiting for around one minute, with no screen appearing, and then clicking on the File Explorer icon at the bottom of the screen. Second pic shows what appears after selecting the camera in use ( Finepix C20).
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