Group of 10 ladies that were part of the new years eve festivities yesterday had afternoon tea, they didnt want to pay as they were sure it was complimentary for those staying at the hotel.
When given the bill they complained and were told it was never advertised as complimentary, 2 minutes later their husbands arrive at reception to carry on the argument.
The organiser of the party exclaimed loudly to the receptionist that he wanted to talk to a senior manager, so i was called as the others were busy.
He tells me it is advertised on our website as free festive afternnon tea for residents on the 31st December, so i look on the pc on the reception desk and show him its not there and would gladly tear up the bill if it was.
He tells me it was on the festive brochure he downloaded on a red banner, i point out our company colour is dark green and show him our brochure.
I am lying he says, so i have an idea !
I log on to a hotels website that is about 10 miles away and sure enough they are giving away afternoon tea.
Trouble is we are hall garth hotel and country club they are hallgarth manor hotel !
I ask him is he and his party supposed to be booked into my hotel or the other one, as i will gladly cancell the 10 bedrooms he has booked and his table of 20 for dinner at our party and try and see if the other hotel has any room ?
Embarrassed he says errrrr no thats ok, but can i give him a discount on the afternoon teas as he told all the ladies it was free and now feels he should pay the £175 bill and feels it will show good will on my part for the error ?
I politely tell him i didnt make an error, he did and dont feel like i need to give him a discount, would he like to pay extra for calling me a lier ?
He didnt like that and complained to my general manager who also politely told him to go away !
I love making arseholes look like dickheads !