Sorry to hear about that Robert. A length of '4 x 2' across the back of the head sometimes gets your point across !
Been waiting since 20th January for a book from Amazon (advertised and bought at around half price, new), which they informed me was out of stock and would be delivered when available.
Got a message last week stating delivery would be today, and a Tracking e-mail confirming this, delivery by Amazon.
Waited in all day, only to get another e-mail about 30 minutes ago, advising me of a refund, as the carrier had returned the parcel.
Out of all the options shown for the reason for return, the only one that 'fits' is a damaged parcel, as no one has attempted to deliver, and the address details should be correct.
There's a very strong smell of BS in the air !!