My internet was finally fixed today. I have been in a strange nether-world of phone call "customer service" since the end of October. A company known as Frontier Communications had managed to eff-up a simple matter of a move/ transfer service from one house to another. I have been on a cumulative "hold" on the phone for a little over 12 hours during the fight to get service transferred. During this two month wait, they sent me a bill for the two months.
I was not amused.
So internet is finally here. (yay!)
I called to complain that the bill is for a service that I had not been receiving, due to their internal communication problems. (I have literally heard "I am so sorry to hear you have had problems", around 100 times now). They apologized as they always do, and assured me that the issue was corrected and asked if I would like to talk with a supervisor that had been "monitoring" the situation.
Sure...W.T.F. Now of all times, when it has finally been fixed.
This a-hole wanted to go over the dozens of calls I had made and critique the "service" I had encountered.
Now, I was exasperated at times, but I always remembered my own retail experences and remained correct with the reps I talked with; I am fully aware that they do not make policy, nor do they have any say in the company processes. I always made sure that they knew that I knew,,, if you get my drift.
This snotty little puke claimed that I had threatened to cancel service if I wasn't hooked up in one day.
Rubbish.
In any case. what would that have to do with a two month delay?
I mentioned the bill, he admitted that "That might make us start to look bad".
I blew. I informed him that they were far beyond "looking bad", and I speculated on the possible illegitimate origins of his spawning, not to mention his own preferences in the animal world.
I may not have internet tomorrow.