I keep getting mails/phone calls/whatever from people who wants to know about how they get their old police badges back, or their relative's badge. READ THE GODDAMNED LETTER!!!
People who show up at the museum outside of the official opening hours to get their badges, annoy me too.
NO we DON'T give the badges back outside of the opening hours, because police officers WON'T shut up with info like that between themselves, and before we know it we can do nothing else but help people get their badges back, instead of working like we were supposed to.
We've got a special exhibition coming up in april that we gotta prepare, the museum has to open three times a week, we're doing research and helping relatives track down their family, which used to work in the police, we're doing guided tours at the museum and booking 'em, and in the mean time we're also planning how to restore the insides of the museum, and having problems with the cleaning company, plus we're open for researchers who need our help with the archives, and we're also doing what we can to scan, register and store thousands of images, items, books and what have you, in our collection - which by the way is being moved around these days, due to lack of space.
Put short: Welcome to the police.
We're undermanned, underpaid and overworked, and at the same time undergoing structural internal changes.
DAMN it gets confusing sometimes!
*complain-complain-complain-complain.exe* Argh!
So my personal solution is to focus on doing my job as well as possible, let management sort their problems, and let my colleagues sort their stuff - otherwise I'll freak out.